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Free tool 02 · Demo No-Show Check

Why don't HVAC and plumbing owners turn up to the demos they booked? Check your booking flow.

Enter last month's booked and held demos and answer 10 short questions. You get your no-show rate, the 3 causes to fix first, and reminder messages you can edit and copy.

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Your last 30 days

Your booking flow, as it works today

1. How many days usually pass between booking and the demo?
2. Does a personal confirmation go out within an hour of booking?

A short note or text from a person, not the scheduling tool's automatic email.

3. Who sends the calendar invite?
4. Is there an agenda in the invite?
5. Do reminders go out the day before and an hour before?
6. Does the invite have a one-click reschedule link?
7. Who chose the time?
8. Do they give a reason for the demo when they book?
9. Are the meeting link and a dial-in in the invite itself?
10. Who else is on the invite?
How the score is calculated

Each answer scores 0 to 10 points and each question has a weight from 1 to 3. Your score is the weighted points you got as a share of the weighted maximum (200), from 0 to 100. Bands: 80+ strong, 60-79 a few gaps, 35-59 weak, under 35 leaky. The weights are my judgment of which steps keep a booked demo on the calendar, not measured rates. The top causes are the questions that lost the most weighted points.

QuestionWeightPoints per answer
1. How many days usually pass between booking and the demo?×3Same day or next day: 10 · 2 to 3 days: 8 · 4 to 7 days: 5 · More than a week: 2
2. Does a personal confirmation go out within an hour of booking?×3Yes, every time: 10 · Sometimes: 5 · No: 0
3. Who sends the calendar invite?×2A person, from their own calendar: 10 · A scheduling tool, followed by a personal note: 8 · A scheduling tool only: 4
4. Is there an agenda in the invite?×2Yes, written for this attendee: 10 · A generic agenda: 5 · No agenda: 0
5. Do reminders go out the day before and an hour before?×2Both: 10 · Only the day-before one: 5 · Only the one-hour one: 5 · Neither: 0
6. Does the invite have a one-click reschedule link?×2Yes: 10 · No: 0
7. Who chose the time?×2They picked a slot from my calendar: 10 · We agreed a time by message: 7 · I picked a time and sent an invite: 2
8. Do they give a reason for the demo when they book?×2Yes, a required question: 10 · An optional question: 5 · No: 0
9. Are the meeting link and a dial-in in the invite itself?×1Both, in the invite: 10 · The video link only: 7 · Sent separately or later: 2
10. Who else is on the invite?×1The owner plus a colleague they asked to add, such as the operations manager: 10 · Only the person who booked, and they decide: 7 · Only the office manager who booked; the owner who signs isn't on it: 3 · People from our side they haven't met, with no note why: 3
0 of 10 answered

Want a second pair of eyes on how your demos get booked?

This tool checks the steps between a booked demo and the call happening from what you entered. It can't see your CRM, your inbox, your calendar or the contractors you sell to. If the result shows a gap, I'll do a free written review of how demos get booked at your company and send it within 48 hours: what I'd fix first, and the first home-service businesses I'd go after.

The flow can be perfect and demos still don't happen when the wrong home-service businesses book, or the owner who signs never hears about it. In the review I look at who is booking and why, and what I'd change first.

Ask for the free review (opens Cal.com in a new tab)

Shilpa Goel, [email protected]

This is a sales-process checklist built from what you entered: not a security audit, legal, compliance or investment advice.