Demo no-show, speed-to-lead and form-to-CRM checks for Chili Piper

• A Concierge router can be embedded on a website behind a form: "If you want to trigger Concierge after a prospect submits a form on your website (e.g., a Contact Us or Demo Request Form), this method is for you!" Snippets exist for HTML forms and providers such as Marketo, HubSpot and Pardot.^[8]
• Router links can go in emails: the Standard Router Link shows the router's form first; the Smart Router Link passes the prospect's email or CRM ID in the URL.^[8]
• Booking_Status_CP__c writes "Booked" or "Not Booked"; "Not booked" is written based on the timeout on the router's Not Scheduled-related paths if a rep is assigned, and "Disqualified" otherwise.^[6]

• "Credit back if meeting is marked as 'no show'" (Distributions > Credits & Adjustments) credits one meeting back to the Assignee in Round Robin distribution; a matching setting exists for canceled meetings.^[5]
• Reps with 24-hour all-day busy blocks are treated as on vacation and skipped in the Team round-robin; "If all reps are on vacation at the same time ... Chili Piper will not route the prospect."^[5]
• Router_Name_CP__c records the Concierge or Handoff router a meeting came from.^[6]

• "Chili Piper works with two types of reminders: Email and SMS." SMS needs an Admin to connect Twilio in Command Center Integrations and a Phone field in the Guest Form.^[2]
• Timing options: "Before the Meeting", "Before the Meeting - if the Primary Guest did not respond", and "After the Meeting", in minutes, hours, days, or weeks.^[2]
• "Reminders are set and triggered once a meeting is booked", so edits are not applied retroactively to meetings booked earlier.^[2]
• Advanced settings can restrict sending to certain weekdays and to meetings booked more than a set timeframe ahead.^[2]
• Send Email From options: Host email address, Booker email address, or No-reply email address. SMS reply forwarding defaults to "No one".^[2]

• Mark no-show from the Google Calendar event (toggle), the MyApp Scheduler (ghost icon > "Primary guest no-show"), the admin Meetings Activity report under Reports, or a Salesforce custom button.^[1]
• Auto No-Show reads attendance from Microsoft Teams and Google Meet ("Zoom support is coming soon"); Default Meeting Outcome sets No-show or Showed within one hour of scheduled end for meetings it cannot read. Both are org-wide and admin-only.^[4]
• Hosts must reconnect Teams/Google after auto detection is turned on; "Until a user reconnects, their meetings are not checked automatically."^[4]
• If a no-show meeting is rescheduled, No_Show_CP__c on the Event and the related Lead/Contact resets to false; Reschedule_CP__c increments by one.^[7]

• Custom Webhooks live in Command Center > Integrations; they must be set to "Enabled" after creating. Payload includes meetingStartTime, assigneeEmail, primaryGuestEmail, productFeatureType (e.g. ConciergeRouter, RoundRobinSchedulingLink), distributionName and meetingTypeName.^[3]
• Requests are signed with X-Chili-Signature (HMAC-SHA256) and X-Chili-Timestamp; the signing secret is obtained by emailing support.^[3]
• An automatic no-show outcome "updates the meeting's CRM fields, the Meetings Activity report, webhooks, and any automations that run on a no-show." No separate no-show webhook type is listed on the webhook page.^[4][3]

• Connecting HubSpot auto-creates contact properties Meeting_Type_CP__c, Router_Name_CP__c, No_Show_CP__c, Canceled_CP__c, Booking_Status_CP__c and Meeting_Creation_Date_CP__c.^[6]

1. Reminder edits don't reach already-booked demos

   Reminders attach at booking time; a fixed reminder is not applied to meetings booked before the change unless removed and re-added on the Meetings Reports page.^[2]

   Fix: After changing a reminder, re-attach it to upcoming meetings from the Meetings Reports page.

2. SMS reminders silently need Twilio and a phone field

   SMS reminders require an Admin to connect Twilio and a Phone field on the Guest Form; without a phone the SMS reminder is marked Skipped ("Phone not found") in Meetings Reports.^[2]

   Fix: Connect Twilio in Command Center and add a Phone field to the Guest Form before relying on SMS.

3. Zoom demos aren't auto-marked

   Auto No-Show reads Teams and Google Meet only; Zoom meetings get the Default Meeting Outcome, which can record a no-show as Showed (or vice versa).^[4]

   Fix: Leave Default Meeting Outcome unset for Zoom-heavy teams and mark Zoom demos manually.

4. Rescheduling wipes the no-show flag

   Rescheduling a no-show resets No_Show_CP__c to false, so CRM no-show counts undercount rebooked no-shows.^[7]

   Fix: Add Reschedule_CP__c and count rescheduled-after-no-show separately.

5. Everyone OOO means no routing

   If every rep in the team has a 24-hour block, Chili Piper won't route the prospect to anyone that day (or only offers slots after a rep returns), so those demo requests get no same-day booking.^[5]

   Fix: Keep at least one rep available or add an overflow team for holidays.

Chili Piper's own documentation, read on 9 November 2026. Products change menus, plans and limits; if your account shows something different, your account wins.

1. Managing No Shows in Chili Piper
2. Reminders and Messages
3. Custom Webhook Configuration
4. How do I set up automatic no-show detection?
5. Vacation and Distributions Credits & Adjustments
6. Custom HubSpot Properties
7. Custom Button for Marking a No Show via Salesforce Event
8. Concierge Router Deployment